Coverdash, an insurtech company, is known for its innovative approach to helping small businesses secure insurance coverage through a modern, technology-enabled platform. The company operates across multiple states and is experiencing rapid growth, which presents both opportunities and challenges. One of the key challenges is the need to strengthen its people operations infrastructure to support this growth effectively.

The current challenge for Coverdash lies in the development of a comprehensive and scalable employee handbook. As the company expands, it is essential to have a resource that reflects its company culture, operational practices, and evolving workforce needs. Without such a resource, there is a risk of inconsistency in employee experience and operational practices, which could impact employee engagement, retention, and overall organizational performance.

This project addresses the challenge by engaging students to work closely with Coverdash leadership and key stakeholders to research, evaluate, and document best practices in human resource management. Students will have the opportunity to conduct interviews, review existing documentation, and benchmark people operations practices against those used by other high-growth startups and technology companies. This hands-on experience allows students to contribute directly to a critical business need while gaining valuable skills in research, analysis, and strategic planning.

The project is ideal for students as it offers a unique opportunity to apply their academic knowledge in a real-world setting. Participants will develop skills in employee and labor management, operations, research and development, strategic planning, and talent management. These skills are essential for careers in human resources, people operations, and organizational management, making the project both relevant and exciting for students exploring these career paths.

Exploring the strategic challenge of designing a scalable employee experience and people operations handbook provides students with a meaningful learning experience. It connects them to real-world career skills in consulting, finance, operations, marketing, and policy, offering a dynamic and engaging experience that goes beyond traditional academic learning.